SPA & Wellness

Phase 1: Research, Analysis & Design

• Site visit and stakeholder alignment

• Market research and competitive analysis

• Concept and unique positioning brief

• 5-Year Profit & Loss forecast

• Design brief (spa, wellness, fitness, nutrition)

• Space allocation and adjacency planning

• Equipment specification and supplier liaison

• Operational room schedule specification

• FF&E and operating supplies list

• Signage design and wayfinding

• Snagging list preparation

• Sustainability and eco-product integration

Phase 2: Pre-Opening & Training

• Concept and design handover

• Product selection and supplier negotiation

• Spa brand standards creation

• Critical path and pre-opening budget

• Spa Director / Manager recruitment

• Detailed training plan and coordination

• On-site pre-opening management (4–6 weeks)

• Site-specific SOPs and operational manuals

• Integrated hotel cross-training

• Business plan, marketing plan and annual budget

Phase 3: Active Operational Support

• Annual business plans, budgets and CAPEX

• KPI analysis and action planning

• Regular performance calls with leadership

• Menu engineering and service innovation

• Mystery Guest audit program

• Concept and brand standard reviews

• SOP and manual updates

• On-site staff training (all levels)

• Inventory management reviews

• Spa leadership coaching and development